1. Acceptance of Terms

By accessing or using the Zuvayo platform, website, or any associated services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Zuvayo ("Zuvayo," "we," "us," or "our"). If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

Zuvayo is an influencer marketing platform that enables brands, agencies, and marketing professionals ("Business Users") to discover, manage, and collaborate with content creators and influencers ("Creator Users"). Core features include creator discovery, campaign management, contract generation, content review workflows, payment tracking, analytics, and reporting. Feature availability depends on your subscription plan.

3. Account Registration and Security

To use the Services, you must create an account and provide accurate, complete, and current information. You agree to:

• Maintain the confidentiality of your login credentials and not share them with any third party
• Immediately notify us at security@zuvayo.com if you suspect unauthorised access to your account
• Be solely responsible for all activity that occurs under your account
• Maintain accurate account information and update it promptly if it changes
• Not create more than one personal account without our express written permission
• Not use another user's account without authorisation

4. Acceptable Use Policy

You may use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable local, national, or international laws or regulations
• Infringe or misappropriate the intellectual property rights of Zuvayo or any third party
• Transmit malicious code, viruses, spyware, adware, or any other harmful software
• Engage in fraudulent, deceptive, or misleading practices, including misrepresenting your identity or affiliation
• Harass, threaten, bully, or harm other users of the platform
• Use automated tools to scrape, crawl, or extract data from the platform without prior written consent
• Attempt to reverse engineer, decompile, or derive the source code of the Services
• Circumvent any security, authentication, or access-control mechanisms
• Use the Services to send unsolicited commercial communications (spam)
• Use the Services in any way that could disable, overburden, or impair their operation

5. Creator and Brand Responsibilities

Business Users are responsible for the accuracy and legality of all campaign briefs, contracts, and instructions submitted through the platform. Creator Users are responsible for ensuring their content complies with applicable advertising disclosure regulations (including FTC guidelines in the United States and equivalent regulations in other jurisdictions), their own agreements with social platforms, and any applicable intellectual property laws. Zuvayo is not a party to contracts between Business Users and Creator Users and does not mediate disputes between them.

6. Subscription, Payment, and Billing

Access to paid features requires a valid subscription. By subscribing, you authorise us to charge your payment method on a recurring basis according to the plan you selected. Additional terms:

• All fees are charged in US dollars and are non-refundable except as expressly stated in these Terms or as required by applicable law
• Annual subscriptions are billed upfront for the full year; monthly subscriptions are billed at the start of each billing period
• We reserve the right to change our pricing with at least 30 days' written notice; price changes take effect at the next billing renewal
• If payment fails, we may suspend or downgrade your account after a grace period
• You may cancel your subscription at any time from your account settings; access continues until the end of the current billing period
• Enterprise pricing is custom-quoted; contact info@zuvayo.com for details

7. Free Trial

We may offer a free trial period (currently 3 days) that provides access to paid features. Free trials are available once per user and are subject to eligibility checks including email verification and fraud prevention measures. We reserve the right to modify trial duration, features, or eligibility criteria at any time. After the trial ends, your account automatically reverts to the free tier unless you subscribe to a paid plan.

8. Intellectual Property

All software, algorithms, designs, logos, trademarks, and content created by Zuvayo are the exclusive property of Zuvayo and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Services solely for their intended purpose during your subscription period. You may not copy, modify, distribute, sell, or create derivative works of any Zuvayo-owned materials without our prior written consent. You retain ownership of any content you upload to the platform ("User Content") and grant Zuvayo a limited licence to store, display, and process it solely for the purpose of providing the Services.

9. Data Processing and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the processing of your personal data as described in the Privacy Policy. If you process personal data of individuals on behalf of your organisation using the Services, you are responsible for ensuring you have a lawful basis for doing so.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. This obligation does not apply to information that is or becomes publicly available through no breach of these Terms.

11. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ZUVAYO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZUVAYO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zuvayo and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

13. Termination and Suspension

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for conduct that we reasonably believe violates these Terms, is harmful to other users, third parties, or our business interests, or for any other reason at our sole discretion. Upon termination, your right to use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with these Terms shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated by email to your registered address or by a prominent notice within the Services at least 14 days before they take effect. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services before the effective date.

16. Contact Information

For questions about these Terms, please contact our legal team at legal@zuvayo.com. For general enquiries, visit our contact page. For enterprise and sales enquiries, email info@zuvayo.com.

Questions about these Terms?

Email us at legal@zuvayo.com